When a client asks for a discount

When a client asks, “can you lower your rate?,” you can respond in various ways. You could get defensive and belligerent (“For your information, I’m a serious professional whose work is worth real money”). You could offer some snarky feedback on the rate the client is proposing (“No serious professional translator would work for what you’re offering”). I don’t recommend those strategies, but lots of translators go that route. You could justify why you charge what you do (“I have 20 years’ experience and a Master’s in Translation”). You could just say no, and suggest that they find another translator; fair enough.

But the best response is, “I’m unable to offer a discount, because I’m busy all the time at my regular rates.”

First, if you’ve already told the client your rates and they want to pay less, let’s be honest: they’re asking for a discount. Asking is fine; some clients will ask just on principle, to see if they can save some money. Don’t freak out just because they asked. But from the freelancer’s point of view, the best defense is to simply be busy all the time at your regular rates. That way, you don’t need to get angry, or defensive, or engage with the “how low can you go” clients. If it’s within the client’s budget to pay your regular rates, great. If not, no problem (for you at least!) because you’ll just continue working with the clients who will pay your regular rates. When I use this strategy with clients, I feel that this has the advantage of being true (never an absolute must in a business negotiation, but always a plus!). I’m not getting nasty, or superior, or defensive; I’m just saying that, truthfully, it makes no sense for me to work for less than what all my other clients pay.

Getting to “I’m busy all the time at my regular rates” is a long-term project; lots of posts on this blog and others (check out Marketing tips for translators in particular) can help you get there. But keep that goal in mind: yes, the client’s proposed rate may be laughably low; yes, you may have 20 years’ experience and certification and a Master’s in Translation; yes, you’re a serious professional. But there’s one real reason not to offer discounts: you don’t need to.

28 Responses to “When a client asks for a discount”
  1. Duncan R. Bell May 12, 2015
    • Corinne McKay May 14, 2015
  2. Nora Migone May 12, 2015
  3. Stephen D. Moore May 12, 2015
  4. Nathalie Hecker May 12, 2015
    • Corinne McKay May 14, 2015
  5. Alex May 13, 2015
  6. Ariel Nuncio May 13, 2015
    • Corinne McKay May 14, 2015
  7. alchymie2013 May 13, 2015
  8. giselaperez May 14, 2015
    • Corinne McKay May 14, 2015
  9. Duncan R. Bell May 14, 2015
  10. Anthony Teixeira May 16, 2015
  11. KeyCheck Translation May 18, 2015
  12. Lori May 18, 2015
  13. lukegos May 27, 2015
  14. Lynn July 31, 2015

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